a1111 Privacy Policy

This Privacy Policy is issued by a1111 ("a1111", "we", "us", "our"), the operator of the online betting and casino platform accessible at https://a1111.io. a1111 is the data controller in respect of personal data collected from players who register and use the a1111 platform.

This Privacy Policy applies to all personal data collected from individuals who visit the a1111 website, register an account, place bets, play casino games, interact with our customer support team, or otherwise engage with any service offered under the a1111 brand. It covers data collected through our website, mobile-optimised interface, live chat functionality, and any other touchpoint through which you interact with a1111.

By registering an a1111 account or continuing to use the a1111 platform after this Privacy Policy has been published or updated, you acknowledge that you have read and understood this policy and consent to the collection and use of your personal data as described herein. If you do not agree to the practices described in this Privacy Policy, please do not use the a1111 platform.

a1111 collects personal data from players through several channels. The categories of personal data we may collect include, but are not limited to, the following:

When you create an a1111 account, we collect the information you provide directly, including your full legal name, date of birth, residential address (including division, district, and upazila within Bangladesh), email address, mobile phone number, and your chosen username and password (stored in hashed form).

In order to comply with Know Your Customer (KYC) obligations and to verify that you meet the 21+ age requirement, a1111 may collect copies of identity documents such as your National Identity Card (NID), passport, or driving licence, as well as documents confirming your residential address. Where payment method verification is required, we may also collect a screenshot or confirmation of your bKash, Nagad, or Rocket wallet registered in your name.

a1111 collects transaction data associated with your account, including deposit amounts, withdrawal requests, wallet balances, bet history, and bonus activity. We do not store full card numbers, CVV codes, or mobile banking PINs — these are handled directly by your payment provider. We do retain records of which payment methods you have used and the amounts transacted for fraud prevention and regulatory compliance purposes.

When you access a1111, we automatically collect certain technical data about your device and connection, including your IP address, device type and model, operating system and version, browser type and version, screen resolution, and connection type. This data is used to optimise the platform for your device, detect suspicious access patterns, and maintain platform security.

We collect data about how you use the a1111 platform, including the pages and game sections you visit, the duration of your sessions, the betting markets and casino games you engage with, search queries entered within the platform, and the sequence of your in-platform actions. This data is used to improve our services, personalise your experience, and inform responsible gaming interventions where usage patterns suggest potential harm.

If you contact a1111's customer support team via live chat, email, or WhatsApp, we retain records of that correspondence, including the content of your messages and our responses. This data is used to resolve disputes, improve our support quality, and maintain a record of interactions that may be relevant to account management decisions.

a1111 uses the personal data it collects for a defined set of purposes. We do not use your data for purposes that are incompatible with those listed below without first obtaining your consent or establishing a lawful basis for the new use.

• Account Management: To create, maintain, and manage your a1111 account, including processing your registration, verifying your identity, and managing your wallet balance.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and to maintain accurate financial records associated with your account.
• Fraud and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct as described in our Terms and Conditions.
• Responsible Gaming: To monitor your usage patterns and intervene proactively where behavioural indicators suggest that gambling may be causing you harm, including applying self-imposed limits or initiating contact through our responsible gaming support team.
• Customer Support: To respond to your enquiries, resolve disputes, and maintain records of support interactions for quality assurance and training purposes.
• Platform Improvement: To analyse aggregated usage data and improve the design, performance, and content of the a1111 platform over time.
• Marketing Communications: To send you promotional offers, bonus notifications, and seasonal betting tips relevant to Bangladesh — for example, BPL match previews, Eid special promotions, or IPL bonus offers — where you have given your consent to receive such communications.
• Legal Compliance: To comply with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities.

a1111 processes your personal data on the following legal bases:

Processing your registration data, KYC documents, and financial transaction data is necessary for a1111 to fulfil its contractual obligations to you as a registered player. Without this processing, a1111 cannot provide its services.

a1111 processes technical and usage data on the basis of its legitimate interests in maintaining platform security, detecting fraud, preventing multi-accounting, and improving its services. Where we rely on legitimate interests, we have assessed that our interests do not override your fundamental privacy rights.

Certain processing activities — including the retention of financial transaction records and the fulfilment of KYC obligations — are required by applicable law. a1111 is obligated to retain this data for defined minimum periods regardless of your deletion requests.

Where a1111 sends you direct marketing communications or uses non-essential cookies, this processing is based on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before your withdrawal.

a1111 does not sell or rent your personal data to any third party. We may share your data with the following categories of recipients, strictly on a need-to-know basis and only to the extent required for the stated purpose:

To process your deposits and withdrawals, a1111 shares your account name, registered mobile number, and transaction details with the relevant payment provider — for example, bKash, Nagad, Rocket, Upay, BRAC Bank, City Bank, Islami Bank, Dutch-Bangla Bank, Sonali Bank, Visa, or Mastercard. Each payment provider operates under its own privacy policy and is responsible for data it holds on its own systems.

Live casino games and slots available on a1111 are powered by third-party studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers receive session tokens and anonymised game data necessary to deliver the game to your device. They do not receive your full name, NID, or payment details unless required for the specific service.

a1111 may use third-party identity verification services to assist with KYC checks. These services receive only the data necessary to complete the verification task and are contractually prohibited from using your data for any other purpose.

a1111 will disclose personal data to competent legal or regulatory authorities when required to do so by applicable law, court order, or lawful regulatory request. Where permitted, a1111 will notify the affected player of such a disclosure request before complying.

a1111 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and collect anonymised analytics data about how players use the site. The types of cookies a1111 uses are described below:

You may manage your cookie preferences through your browser settings. Please be aware that disabling essential cookies may prevent the a1111 platform from functioning correctly and may affect your ability to log in or place bets. a1111 does not use third-party advertising or retargeting cookies.

a1111 retains your personal data for the periods set out below, after which the data is securely deleted or anonymised:

• Active Account Data: Retained for the full duration of your account lifecycle — from registration until account closure — and for a minimum of 5 years thereafter to satisfy legal and regulatory retention obligations.
• Financial Transaction Records: Retained for a minimum of 7 years from the date of the transaction in accordance with financial record-keeping requirements applicable to online payment platforms operating in Bangladesh.
• KYC and Identity Documents: Retained for a minimum of 5 years from the date of submission, or longer if required by law or ongoing investigation.
• Customer Support Records: Retained for 3 years from the date of the last interaction in the support thread, unless the thread relates to a dispute or investigation that requires longer retention.
• Usage and Analytics Data: Anonymised after 12 months. Raw usage logs are deleted after 12 months; aggregated anonymised reports derived from this data may be retained indefinitely.
• Marketing Consent Records: Retained for the duration of your account and for 3 years after account closure or withdrawal of consent, whichever is later.

a1111 implements a layered approach to data security that encompasses technical, organisational, and procedural controls designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and a1111 servers.
• Encryption at rest for all sensitive personal data, including identity documents and financial records, stored on a1111 servers.
• Role-based access controls that restrict access to personal data to only those a1111 staff members whose job function requires it.
• Multi-factor authentication requirements for all a1111 staff accessing internal systems that contain player data.
• Regular third-party security audits and penetration testing of the a1111 platform and infrastructure.
• Automated fraud detection systems that continuously monitor account activity for anomalous patterns.
• Incident response procedures that require a1111 to investigate any suspected data breach within 24 hours and notify affected players as required by applicable law.

While a1111 takes all reasonable and practicable steps to safeguard your personal data, no online platform can guarantee absolute security. You also play an important role in protecting your data — please keep your a1111 login credentials confidential and contact [email protected] immediately if you suspect that your account has been accessed without your authorisation.

As a registered a1111 player, you have the following rights in respect of your personal data. To exercise any of these rights, please contact a1111 at [email protected] with your full name and registered account email address. a1111 will respond to all valid data rights requests within 30 days.

You may request a copy of all personal data that a1111 holds about you, together with information about the purposes for which it is processed, the categories of data held, and any third parties with whom it has been shared.

If you believe that any personal data a1111 holds about you is inaccurate or incomplete, you may request that it be corrected or updated. For account details such as name, address, and mobile number, you can also update these directly via your a1111 account settings where the fields are not locked pending verification.

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn your consent and there is no other lawful basis for continued processing. Please note that a1111 may be unable to fulfil erasure requests in full where data retention is required by law.

In certain circumstances — for example, where you contest the accuracy of your data or have objected to processing pending verification of a1111's legitimate grounds — you may request that a1111 restricts its processing of your personal data to storage only, without carrying out any further operations on it.

Where processing is carried out on the basis of your consent or on the basis of a contract, and the processing is carried out by automated means, you may request that a1111 provides your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.

You may withdraw your consent to receive direct marketing communications from a1111 at any time by clicking the unsubscribe link in any marketing email, by replying STOP to any a1111 SMS, or by contacting [email protected]. Withdrawal of marketing consent will not affect your ability to use your a1111 account.

The a1111 platform is strictly for adults aged 21 and above. a1111 does not knowingly collect personal data from any individual under the age of 21. All registration attempts are subject to age verification procedures, and accounts found to be held by individuals under the age of 21 will be immediately closed.

If you believe that a person under the age of 21 has registered an a1111 account, please contact us immediately at [email protected]. Upon receiving a verified report, a1111 will close the account, return any deposits net of amounts already wagered in line with our Terms and Conditions, and delete all personal data associated with that account from our active systems, subject to any mandatory legal retention obligations.

The a1111 platform integrates services from third-party providers to deliver features such as live casino games, payment processing, and fraud detection. While a1111 carefully selects its third-party partners and requires them to maintain data protection standards consistent with this Privacy Policy, a1111 is not responsible for the privacy practices of those third parties in respect of data collected and processed on their own systems.

Players are encouraged to review the privacy policies of the following categories of third-party services that interact with the a1111 platform:

• Game Studios: Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe — each of these studios operates its own privacy policy governing data processed by its game servers.
• Payment Providers: bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, BRAC Bank, City Bank, Islami Bank, Dutch-Bangla Bank, Sonali Bank, Visa, Mastercard — each provider governs the data it processes through its own published privacy policy.
• Analytics Providers: a1111 may use third-party web analytics tools to collect anonymised platform usage statistics. These tools do not receive personally identifiable data.

a1111 primarily stores and processes player data on servers located in secure data centres. In some cases, data may be transferred to or processed by third-party service providers located outside Bangladesh — for example, game studios headquartered in Europe or payment processors with global infrastructure.

Where personal data is transferred internationally, a1111 takes appropriate measures to ensure that the transfer is subject to adequate safeguards, including data processing agreements that incorporate standard contractual clauses or equivalent protections. a1111 will not transfer your personal data to any jurisdiction or recipient that does not offer an adequate level of data protection relative to the standards described in this Privacy Policy.

a1111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where changes are material, a1111 will notify registered players via their registered email address or through a prominent notice on the a1111 website, with reasonable advance notice before the changes take effect.

The date of the most recent update is always displayed at the top of this document. We encourage all a1111 players to review this Privacy Policy periodically. Your continued use of the a1111 platform after any update constitutes your acceptance of the revised Privacy Policy.

Previous versions of this Privacy Policy are available on request by contacting [email protected]. The current version always supersedes all prior versions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data a1111 holds about you, please contact our data support team using the details below. All privacy-related correspondence should be submitted in English and clearly marked "Privacy Request" in the subject line.

If you are not satisfied with a1111's response to your privacy request, you have the right to escalate your complaint to the relevant data protection authority or seek judicial remedy through the competent courts in Bangladesh.