Responsible Gaming at a1111
Gambling should always be an enjoyable activity — not a source of stress, harm, or financial pressure. a1111 is committed to providing every registered player in Bangladesh with the tools, information, and support they need to stay in control and play within their personal limits.
Our Commitment
Six Pillars of Player Protection
a1111 takes responsible gaming seriously across every layer of its platform. These six commitments guide how we design features, train our support team, and respond to players who may be experiencing difficulties.
All a1111 players must be 21 years of age or older. Every new registration triggers an age verification process. Accounts that cannot be verified as 21+ are suspended immediately and deposits returned. a1111 cooperates with any parent or guardian who suspects underage access.
Set a daily, weekly, or monthly deposit ceiling in your a1111 account dashboard. Once a limit is active, it cannot be increased for a mandatory 7-day cooling period. Reductions, however, take effect immediately — ensuring that your safeguards work on your timeline, not the platform's.
a1111 offers session time-out options ranging from 30 minutes to 24 hours. When your chosen session limit is reached, you are automatically logged out and cannot re-enter the platform until the time-out period has elapsed. This feature is especially useful for players who find it difficult to step away naturally.
Players who feel that gambling is negatively affecting their lives can request a self-exclusion period of 30 days, 90 days, 6 months, 1 year, or a permanent exclusion. During this period, your account is locked, all marketing communications are stopped, and re-registration attempts are blocked.
Enable in-session reality check alerts that notify you at regular intervals — every 15, 30, or 60 minutes — showing your session duration and net win/loss for that session. These neutral, factual reminders help you make informed decisions about continuing or stopping your gaming activity.
a1111's responsible gaming support team is available 24/7 to assist any player who has concerns about their gambling behaviour. Our team is trained to respond with empathy and without judgment, and can apply account restrictions immediately upon request — no waiting period required.
Player Tools
Your Control Centre
Every responsible gaming tool at a1111 is accessible directly from your account dashboard. No support ticket is required to activate limits — though our team is always on hand if you need guidance on which settings best suit your situation.
A deposit limit caps the total amount you can add to your a1111 wallet within a specified time frame. You choose the period and the amount — a1111 enforces the ceiling automatically. Limits can be set in Bangladeshi Taka (৳) and apply across all deposit methods including bKash, Nagad, and Rocket.
- Log in to your a1111 account
- Navigate to Account Settings → Responsible Gaming
- Select "Deposit Limits" and choose daily, weekly, or monthly
- Enter your desired limit in ৳ and confirm
- Your limit is active immediately — increases require a 7-day review period
Session limits define the maximum continuous playing time allowed in a single log-in period. Once the session limit is reached, a1111 will automatically end your session and display a summary of your activity. You can set a cooling-off period before the next session can begin.
- Go to Account Settings → Responsible Gaming
- Select "Session Time Limits"
- Choose a session duration: 30 min, 1 hr, 2 hrs, 4 hrs, or custom
- Optionally enable a mandatory break period between sessions
- All changes take effect from your next login
Self-exclusion is the most comprehensive protection tool available on a1111. When activated, your account is fully suspended for the duration you choose. You will not be able to log in, make deposits, or receive any promotional offers. At the end of a temporary exclusion, a mandatory 48-hour waiting period applies before the account can be reactivated.
- Contact support at [email protected] or via live chat
- Request self-exclusion and state your preferred duration
- Your account will be locked within 24 hours of your confirmed request
- All pending withdrawals will be processed to your registered payment method
- Permanent exclusion requests are irreversible
A cool-off period is a shorter-duration account pause, lasting between 24 hours and 6 weeks, designed for players who want a temporary break without committing to a full self-exclusion. During the cool-off, your account is locked and all marketing is paused. Your balance is preserved and accessible once the cool-off expires.
- Navigate to Account Settings → Responsible Gaming
- Select "Cool-Off Period"
- Choose a duration from 24 hours up to 6 weeks
- Confirm your choice — this cannot be shortened once activated
- Your account reopens automatically when the period ends
Awareness
Recognising Problem Gambling
Problem gambling does not always look the same. For some players it is chasing losses late at night; for others it is hiding deposits from family, borrowing money to fund bets, or feeling irritable when unable to access a betting platform. If any of the following warning signs feel familiar, a1111 strongly encourages you to use our self-exclusion tool or contact our support team immediately.
Self-Assessment
Ask Yourself These Questions
If you answer "yes" to three or more of the following questions, a1111 recommends taking a break and speaking with our responsible gaming team or an external support organisation.
a1111 is dedicated to providing a safe, fair, and transparent betting and casino environment for all eligible players across Bangladesh. Our responsible gaming policy is not a box-ticking exercise — it is a foundational commitment that shapes how we build our platform, design our promotions, and train our support team.
All promotional offers issued by a1111 — including welcome bonuses, reload offers, BPL match day specials, IPL free bet promotions, and seasonal offers tied to Eid or Pohela Boishakh — are designed with responsible gaming guardrails built in. Bonuses are never structured in a way that creates pressure to deposit beyond a player's natural comfort zone.
a1111 actively monitors account activity for behavioural patterns associated with problem gambling, including rapid-fire deposits following a loss, dramatic increases in session duration, and repeated failed withdrawal requests. Where our monitoring systems flag a concern, a member of our responsible gaming team will proactively reach out to the affected player.
The a1111 platform is strictly restricted to individuals aged 21 years and above. We apply multi-step age verification at registration and reserve the right to request additional identity documents — including National Identity Card (NID) copies — at any time during the account lifecycle. Any account found to be registered by a person under 21 will be permanently closed.
a1111 encourages parents and guardians to use available parental control tools and internet filtering software to prevent minors from accessing online gambling platforms. If you believe a minor has registered an a1111 account, please contact us immediately at [email protected] and we will act without delay.
- Mandatory age check at registration — all new accounts require date-of-birth confirmation
- KYC document verification for all withdrawal requests — no anonymous play
- Accounts flagged as potentially underage are suspended pending identity review
- All deposits made by verified underage accounts are returned in full
Gambling should only ever be funded from disposable entertainment income — money that you can genuinely afford to lose without it affecting your standard of living, your ability to pay rent in Dhaka or Chittagong, your children's school fees, or your household's basic needs. a1111 strongly advises all players to set a monthly entertainment budget before they start playing and to treat that budget as a fixed ceiling, not a target.
Never use borrowed money to fund gambling. This includes mobile financial services like bKash or Nagad wallet balances that were topped up using a loan, as well as credit from BRAC Bank, City Bank, Islami Bank, Dutch-Bangla Bank, Sonali Bank, or any other financial institution. Gambling with credit amplifies risk and is strongly discouraged.
If you or someone you know is struggling with problem gambling, support is available. a1111 encourages any player who feels that gambling is causing harm to reach out — to us directly, or to relevant mental health and financial counselling resources available in Bangladesh. Seeking help is a sign of strength, not weakness.
a1111's own responsible gaming support team is available 24 hours a day, 7 days a week, and can be reached via live chat on the platform, via WhatsApp at +880 1700 000 111 (08:00–00:00 BST), or by email at [email protected]. Our team can activate account restrictions immediately upon request and will treat all responsible gaming conversations with complete confidentiality.
Our responsible gaming team is available around the clock. Reach us by any of the following methods:
- Live Chat: 24/7 on the a1111 platform
- WhatsApp: +880 1700 000 111 (08:00–00:00 BST)
- Email: [email protected]
- Response time: within 2 hours for responsible gaming requests
- Deposit limits — account dashboard
- Session time limits — account dashboard
- Reality check alerts — account dashboard
- Cool-off period — account dashboard
- Self-exclusion — contact support
- Account closure — contact support
- Permanent exclusion — contact support
The a1111 platform is for adults aged 21 and above only. Gambling carries financial risk. Never gamble more than you can afford to lose. If gambling stops being fun, stop playing and contact our support team immediately.
Play Responsibly
Ready to Play Within Your Limits?
Explore a1111's cricket betting, slots, and live casino — with the confidence that our responsible gaming tools are always there to keep you in control.